For domestics shipments
anywhere within Continental North America (Canada & USA):
- On all orders sub-totalling a minimum of $525.00 CAD or
more (after discounts) - Shipping is “free”.
- On all orders sub-totalling less than $525.00 CAD (after
discounts) - Shipping is a flat rate of $19.95 CAD.
note: for locations in Hawaii, Alaska, Yukon, NWT and Nunavut, shipping
costs will need to be quoted separately, please see below
(international) for details.
international shipments outside of North America:
- Currently, shipping and duties costs on all orders, outside of North America, will need to be quoted separately.
process your order, please complete your order, at which time we will
then be able obtain a shipping quote to your location and and respond to
you via email confirming the shipping amounts. We will then contact
you directly via email to arrange a separate payment for the shipping.
We will not ship the artwork until shipping payment has been received.
- If you have any questions on the above, please contact me by clicking here.
Please note that
shipments cannot be delivered to a PO box, so please ensure that you provide your
actual street number address when completing your order.
2) HOW IS MY ORDER PACKED?
Rest assured your
new artwork will be packaged carefully and professionally to ensure safe
shipping to you. Careful attention is made to edge protection and foam wrapping
is placed around the art piece itself before being placed into a sturdy custom cardboard
shipping box to protect your artwork.
3) WHAT IS YOUR AVERAGE TURNAROUND TIME FOR DELIVERY?
turnaround time for printed products is between 5-7 business days and 7-10
business days for face mount to acrylic and framed prints. However, depending
on order volume, the turnaround time might be a little quicker or longer.
If you require your order by a specific date, please contact me by clicking here to
confirm details. From mid-November to mid-January the production times
may also increase due to the holiday season. Please note shipping time is
extra and is typically 2 – 4 days.
4) CAN I EXPEDITE MY ORDER?
If you need to
receive your order faster then the average turnaround time (detailed above) then
please contact me by clicking here to discuss your needs. We are usually
able to accommodate special requests however expedited orders may incur an
additional charge, which will be quoted if applicable.
5) WHAT COMPANY DO YOU SHIP WITH?
We ship within
North America using primarily UPS, however from time to time we will use other
couriers depending on order sizes and where it is shipping. Please note
that we cannot deliver to a PO box so please ensure that you provide us with
your actual street number address.
6) DO YOU INCLUDE HANGING HARDWARE WITH YOUR CANVASES AND FACE MOUNT TO
Yes, the hanging
hardware is included for canvases and is a high-grade braided wire fastened to
D-rings, ready to hang. The face mount to acrylic comes with a back frame
installed for easy hanging. Simply counter sink 1-3 screws with a large
head into you wall making sure they are level. The screw head should sit about
½” out of the wall, and the back frame will then rest on the screw(s). The back
frame is intended to hang flush to the wall. If you have older walls or special
finishes, please take this into consideration before installation. If you have
any questions regarding the hanging hardware provided, please do not hesitate
to contact me.
7) ARE YOUR CANVASES CONSIDERED GICLEE QUALITY?
Yes, our canvases
are digital prints produced on inkjet and latex printers. We use only
archival quality inks and artist grade canvases.
8) HOW IS THE CANVAS STRETCHED?
We use a
propriety blend of canvas that is stretched over 1.5” or 0.75” kiln dried
wooden stretcher bars. All canvases come with hanging hardware and
strainer supports on any canvas over 30" wide.
9) DO YOU OFFER FRAMES FOR YOUR CANVASES?
Yes, we offer a
float frame option for our canvases. The float frame comes in five
different finishes: Black, Espresso, Black with Gold, Black with Silver and
white. Please select the "Frame" tab when uploading your image to see
how these options look.
All standard print
sizes that are available for a selected art piece are shown in the “2 Size”
folder after you have selected medium. Below
are the standard sizing limits.
Please contact me
if you are interested in a larger or custom size or medium printing, we would
be pleased to discus your specific needs.
Yes, just make
sure the canvas is not in direct contact with water.
Susanne Catherine Fine Art works to ensure that you will be completely satisfied with your
purchase of your new artwork. We strive to provide you with a very clear
picture of what you will be getting during the purchasing process including the
ability to zoom into images, and features like Wall Preview, and even Live
Preview AR throughout this store website.
So, we have to insist that all sales are final. Exceptions are made of course for any damage
during shipping. If for any reason you
are not satisfied with your purchase, please contact me by clicking here and include your order number and a brief description of the nature of your dissatisfaction.
I will contact you as quickly as possible to discuss how we can help. Please note that
there is a 20% restocking fee that is applied for any order canceled or
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